Definitions
These are the definitions LearnBoard uses on every screen, in every CSV, in the Moodle plugin and in the AI assistant. A word such as “Enrolments” or “At risk” means the same thing wherever you see it, so two cards that use it can be compared directly. This page is for anyone reading LearnBoard figures.
At a glance
Section titled “At a glance”- Six shared definitions sit at the heart of the product: learners, enrolments, completion rate, at risk, active, and the rule that completions, certificates, attempts and events are never counted as learners.
- Every other term below (risk score, completion rule, engagement, cohorts, team, workspace and more) is used the same way across the product.
- Every card says what it counts in the unit line under its title, and its i button explains how.
The shared definitions
Section titled “The shared definitions”Learners
Section titled “Learners”Learners: distinct people with an active student enrolment.
A learner is a person, counted once, however many courses they are in. Someone becomes a learner when they hold at least one active enrolment as a learner. Teachers and other course staff are not learners in the courses they run.
- Example: Priya is enrolled in three courses and Tom in one. That is 2 learners, even though it is 4 enrolments.
- Where it appears: every figure whose unit line says “Learners”, such as the at-risk count, the learner lists on Learners at Risk and the learner columns in the group breakdowns.
Enrolments
Section titled “Enrolments”Enrolments: active learner and course pairs, each person once per course; staff, excluded courses and suspended enrolments are left out.
One enrolment is one learner in one course. LearnBoard also leaves out the Moodle site home course, accounts that are suspended or deleted, and enrolments on an enrolment method that is switched off. A learner enrolled in the same course through two enrolment methods is still one enrolment. A course hidden in Moodle still counts. Only the courses your workspace has hidden from analytics are left out.
- Example: Priya is in three courses, so she adds 3 enrolments. If she is also enrolled in one of them a second way (manually and through a cohort), it is still 3.
- Where it appears: the Total enrolments tile on the Executive overview, the Enrolled stage of every completion funnel, and every per-course enrolment count.
Completion rate
Section titled “Completion rate”Completion rate: completed enrolments divided by enrolments.
It is a share of enrolments, not of learners. An enrolment counts as completed under the completion rule below.
- Example: 400 enrolments, of which 300 are completed, is a completion rate of 75%.
- Where it appears: the Site completion rate tile on the Executive overview, per-course and per-group completion, and the Completed stage divided by the Enrolled stage of the funnel.
At risk
Section titled “At risk”At risk: the risk-score bands; “at risk” counts High plus Medium.
Every learner gets a risk score from 0 to 100. “At risk” is the number of learners in the High band plus the number in the Medium band. Learners in the Low band are not at risk.
- Example: 12 learners in High and 30 in Medium gives 42 learners at risk.
- Where it appears: the At-risk learners tile on the Executive overview, Learners at Risk, Next best actions, alerts, the AI-Generated Insight Summary and the Moodle plugin. They all read the same figure, so they agree.
Active
Section titled “Active”Active: activity in the last 30 days.
A person is active when Moodle has logged anything they did in the last 30 days. A sign-in counts, and so does opening or doing anything in a course. Everyone else is inactive (also shown as dormant on some charts).
- Example: Tom signed in 12 days ago and has done nothing since. He is active. Priya last did anything 31 days ago. She is inactive.
- Where it appears: Active users (30 days) on the Executive overview, the Active and Inactive tiles on Users and engagement, and “active in the last 30 days” columns in group breakdowns. Cards that count user accounts include staff, and their unit line says so.
Completions, certificates, attempts and events
Section titled “Completions, certificates, attempts and events”Completions, certificates, attempts and events are counted as such, never as learners.
A card that counts these things counts each one. One learner can complete three courses, earn two certificates and make five quiz attempts, and each of those is counted.
- Example: a learner who receives three certificates adds 3 certificates to a certificate chart, not 1 learner.
- Where it appears: certificate trends, quiz attempt figures, monthly completions and activity charts. Their unit lines say “Certificates”, “Attempts”, “Completed enrolments” or “Events”.
Completion terms
Section titled “Completion terms”Completion rule
Section titled “Completion rule”An enrolment is completed when any one of these is true:
- Moodle has a course completion for that learner in that course.
- Every tracked activity shown in the course is done. A tracked activity is one with completion tracking switched on. Activities hidden in the course are not counted.
- A certificate was issued to the learner in that course.
- Example: a course has no course completion settings, but Priya has finished all eight activities that track completion. Her enrolment counts as completed.
- Where it appears: every completion figure, completion rate and funnel in LearnBoard, and the AI assistant’s answers.
Funnel stages
Section titled “Funnel stages”The completion funnels count enrolments through five stages. Each stage is part of the one before it.
| Stage | An enrolment is in this stage when |
|---|---|
| Enrolled | it is an active enrolment |
| Started | the learner has begun the course |
| In progress | at least one tracked activity in the course is finished |
| Completed | it meets the completion rule |
| Certified | a certificate was issued in that course |
- Where it appears: the Completion Funnel screen and the Completion funnel card on the Executive overview.
Time to completion
Section titled “Time to completion”The days from the start of an enrolment to its first completion at or after that start. An enrolment completed only before its start (finished once, then enrolled again) still counts as completed, but has no duration, so screens that time completions leave it out and say how many they left out.
- Example: Tom was enrolled on 1 March and completed on 15 March. His time to completion is 14 days.
- Where it appears: the Time-to-completion histogram on the Executive overview and the Time-to-Completion / Time-to-Mastery screen.
Risk score and bands
Section titled “Risk score and bands”The risk score is a number from 0 to 100 for each learner. Higher means more at risk. It combines four signals, each also on a 0 to 100 scale, with equal weight:
| Signal | What it measures | Scale |
|---|---|---|
| Recency | days since the learner last signed in | 0 days is 0, 90 days or more is 100 |
| Course progress | share of tracked activities in their courses not yet done | 100 minus the percentage done |
| Recent grades | their average grade in the last 30 days | 100 minus that percentage; 50 when there are no recent grades |
| Activity drop off | fall in logged activity, last 30 days against the 30 before | the percentage drop |
The score sorts each learner into one band:
| Band | Score |
|---|---|
| High | 60 or more |
| Medium | 40 to 59 |
| Low | below 40 |
A learner who has completed every course they are enrolled in has nothing left to finish, so their score is 0 and they are in the Low band. They are never at risk, however long ago they last signed in.
- Example: Priya last signed in 45 days ago (recency 50), has done 2 of her 10 tracked activities (course progress 80), has no recent grades (50) and her activity fell from 20 events to 5 (activity drop off 75). Her score is (50 + 80 + 50 + 75) divided by 4, which rounds to 64: High.
- Where it appears: Learners at Risk, Learner Profiles, My Team, the at-risk tile and lists, alerts and the AI summary.
Activity and engagement
Section titled “Activity and engagement”Events
Section titled “Events”An event is one thing Moodle logged: a page viewed, a submission made, a sign-in, and similar. Activity and engagement charts count events, not people.
- Example: a learner who opens a course page, then a quiz, then a forum adds an event for each, so at least 3 events. They are still 1 learner.
- Where it appears: activity trends, the Where engagement comes from treemap on the Executive overview, and activity columns in tables.
Logins
Section titled “Logins”A login is one sign-in event. Login charts count sign-ins by every account, staff included.
- Where it appears: the Login heatmap on the Executive overview and the sign-in charts on Users and engagement.
Engagement
Section titled “Engagement”Engagement in LearnBoard means recorded activity in Moodle: the events people generate. A screen that scores engagement (for example a course scorecard) says on its i button how it builds that score from activity.
- Where it appears: Users and engagement, the engagement treemap, and the Course Effectiveness Scorecard.
User accounts
Section titled “User accounts”Some cards count user accounts instead of learners: every account on the Moodle site that has not been deleted, the built-in guest account left out. Staff and people with no enrolment are included, so these figures are larger than learner figures.
- Where it appears: Total users on the Executive overview and most cards on Users and engagement. Their unit line says “User accounts”.
Assessment and certificates
Section titled “Assessment and certificates”Attempts
Section titled “Attempts”An attempt is one finished quiz attempt by a learner in a course they are enrolled in as a learner. Teacher previews and staff attempts are left out, and so are quizzes hidden in their course. Each attempt counts once.
- Example: a learner who takes a quiz three times adds 3 attempts.
- Where it appears: the Average quiz score card on the Executive overview, Assessments, and Assessment Analytics Deep-Dive.
Certificates
Section titled “Certificates”A certificate is one certificate issue to a learner who has an active learner enrolment in the certificate’s own course. LearnBoard reads the certificate plugins Moodle sites commonly use (see Moodle requirements). Issues to staff, and to people no longer enrolled in that course, are left out. A learner with three certificates counts three times.
- Where it appears: the Certificate issuance trend on the Executive overview, the Certificates trend on Reports and Analytics, Compliance, and Completion and Certification Trend.
Groups of people
Section titled “Groups of people”Cohorts
Section titled “Cohorts”A cohort is a group of learners. On Cohort Comparison and the cohort pickers, a cohort is built from Moodle course groups, and counts the group’s members who are learners in that group’s own course. Your workspace decides whether a group name repeated in several courses is one cohort or several (see the Cohorts taught across several courses setting under Reporting configuration). In the Groups filter, Cohort means a Moodle site cohort.
- Example: “Semester 1 2026” appears as a group in six courses. If your workspace treats repeated names as one cohort, it is one cohort of people, each counted once.
- Where it appears: Cohort Comparison, Compliance by cohort, the Active cohorts tile, and the cohort filters on several screens.
Groups filter (segments)
Section titled “Groups filter (segments)”The Groups filter in the bar under the top bar narrows every screen by one or more of these:
- Programme, Campus and Learner category: lists your workspace defines under Admin, Groupings.
- Department: a Moodle course category that holds courses.
- Cohort: a Moodle site cohort.
Every card, table and CSV on the screen narrows at once. The group breakdowns show learners, enrolments, completion, active learners, learners at risk and average quiz score for each group.
Your team is the people in your own Moodle groups, in the courses you lead. A Team lead sees My Team, and every other screen they open counts only their team. A team lead with no recorded team sees an empty team, never the whole workspace. See roles and permissions.
Your LearnBoard
Section titled “Your LearnBoard”Workspace
Section titled “Workspace”A workspace is your organisation’s own space in LearnBoard: its people, roles, data sources, dashboards, settings and plan. Every figure, conversation and setting belongs to one workspace, and no workspace can see another’s.
Data source
Section titled “Data source”A data source is the Moodle site a workspace reads. There are three kinds:
| Kind | How LearnBoard reads Moodle |
|---|---|
| Through the Moodle plugin | LearnBoard sends signed, read-only questions to your Moodle site, and the plugin answers. Your database stays closed. |
| Connect to the database | LearnBoard reads your Moodle database directly with a read-only account. |
| Upload a copy | You upload an export of the database, and LearnBoard reads that copy. |
A workspace can hold several data sources, but exactly one is active at a time, and every screen reads that one.
Courses hidden from analytics
Section titled “Courses hidden from analytics”A list of course IDs your workspace leaves out of every figure, for example admin, staging or sandbox courses. It is set in Excluded course IDs under Reporting configuration. Hiding a course in Moodle does not leave it out; only this list does.
A pack is a set of screens your plan includes or locks. The packs carry the product’s own section names: Insight (the core screens), Universal, Skills & Capability, K-12, Higher Education, Corporate & Enterprise, Government & Public Sector and VET & RTO. A screen in a pack your plan does not include stays in the menu with a lock, and opening it says which pack it belongs to.
Health score
Section titled “Health score”A single score from 0 to 100 on the Executive overview, blending four measures: Completion (40%), Active users (30%), Content freshness (20%) and Certificate velocity (10%). Higher is better. Below 30 means the platform needs attention.
Workspace clock
Section titled “Workspace clock”The time zone your workspace reads dates in. Daily totals split at midnight on this clock, and “Last 90 days” means today and the 89 days before it, from midnight on this clock. See how figures are worked out.